Delivery & Returns

Effective Date: 20/01/2025

At Mameego, we strive to provide a seamless shopping experience by ensuring timely delivery and easy returns. Please review our Delivery & Returns Policy below to understand how we handle orders, shipping, and returns.

1. Delivery Policy

1.1 Order Processing

  • Orders are processed within [1-2 business days] after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

1.2 Delivery Timeframes

  • Standard Shipping: [3-7 business days] depending on your location.
  • Delivery timelines may vary due to unforeseen circumstances such as weather or carrier delays.

1.3 Shipping Fees

  • Standard Shipping: Rs 250.

1.4 International Shipping

  • Currently, we only ship within Sri Lanka. For international shipping inquiries, please contact our support team.

1.5 Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email to monitor its status.

2. Returns Policy

2.1 Eligibility for Returns
We accept returns under the following conditions:

  • The item is unused, undamaged, and in its original packaging.
  • Return requests are initiated within [7-14 days] of receiving the product.
  • Proof of purchase (invoice or order confirmation) is provided.

2.2 Non-Returnable Items
The following items are non-returnable unless they arrive damaged or defective:

  • Gift cards or vouchers.
  • Customized or personalized items.
  • Items marked as “Final Sale.”

2.3 Return Process

  • Contact our support team at hello@mameego.com to initiate a return.
  • Pack the item securely and include all original accessories and packaging.
  • We will provide a return label or instructions for sending the item back.
  • Shipping costs for returns may apply unless the item is damaged or defective.

2.4 Refunds

  • Refunds will be processed within [7-10 business days] after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method. For cash-on-delivery orders, refunds will be issued via bank transfer or store credit.
  • Please note that refunds will always be returned to the payment-initiated method wherever possible

3. Damaged or Defective Items

3.1 Reporting Issues

  • If your item arrives damaged or defective, please contact us within [48 hours] of receiving the product.
  • Provide photos of the damaged or defective item for verification.

3.2 Resolution

  • We will offer a replacement, repair, or refund depending on the issue and item availability.

4. Contact Us

For any questions or concerns about your delivery or return, please reach out to us:

Mameego Support Team
Email: hello@mameego.com
Phone: 0767390862
Address: 89/11,Hermon Gminor road, Halpita, Polgasowita

Thank you for shopping with Mameego. We’re here to ensure your satisfaction every step of the way.